Frequently Asked Questions
Everything you need to know about styling your home with Mocka.
How long does shipping take for furniture items?
Standard delivery typically takes 3-7 business days depending on your location. Larger furniture pieces may require specialized freight handling, which can extend delivery times slightly.
What is your return policy for home decor?
We offer a 30-day change-of-mind return policy on most items, provided they are in their original packaging and unassembled. Please note that return shipping costs are the responsibility of the customer.
Do Mocka products come with a warranty?
Yes, all Mocka furniture comes with a 12-month warranty against manufacturing defects and hardware malfunctions to ensure your peace of mind.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link and a unique consignment number to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as flexible payment options like Afterpay and PayPal.
Does the furniture require assembly?
Most Mocka furniture is designed for flat-pack delivery to keep shipping costs low. Each item includes easy-to-follow instructions and all necessary hardware for home assembly.